Returns and exchanges

Return and exchange requests can be raised within 7 days of delivery, subject to product eligibility and offer terms.

Products must be unused, unwashed and unaltered, with all original tags and packaging intact.

Every returned product goes through a quality check. We may decline a return or exchange if the product shows signs of wear, washing, perfume, stains or damage, or if tags or packaging are missing.

Exchanges are subject to size and stock availability. If the requested size is not available, we may offer an alternative or a refund.

Reverse pickup is usually arranged within 2–4 business days of your request being approved, and is available in most locations. Where it is not available, please send the product to the address below, with your Order ID and registered mobile number written on the package:

A reverse pickup fee of ₹150 per order will be deducted from the refund.

Exchanged products are usually dispatched within 2–4 business days after the returned product passes our quality check.

Offers and promotions

Products bought under special offers or promotions may have different return conditions. Any such condition will be mentioned with the offer.

For offer orders (for example, Buy 1 Get 25% Off on the 2nd), if one product is returned, the refund will be adjusted to reflect the offer price paid.

Damaged, defective or wrong product

If you receive a damaged, defective or wrong product, please contact us within 48 hours of delivery, with photos of the product and packaging.

We recommend recording a short unboxing video, as it helps us resolve such cases faster.

We will review your request and guide you on the next steps.

Refunds

Refunds are processed after the returned product is received and passes our quality check.

Approved refunds for prepaid orders are usually initiated within 5–7 business days, to the original payment method.

Approved refunds for Cash on Delivery orders are made as bank transfer or store credit, usually within 5–7 business days.

Once initiated, the time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

Shipping and COD charges, if any, are non-refundable.

Fair use

We may decline return or exchange requests that we believe are made in misuse of this policy, for example repeated returns, returns of used products, or returns that do not match the original order.